Software User Assistance Professionals
Produced by:
in association with:
Supported by:
Stockholm, Sweden
Anne Gentle to be Keynote Speaker
We are delighted that Anne Gentle, writer of Conversation and Community: The Social Web for Documentation, is the keynote speaker at UA Europe 2010. Anne will update us on the impact of the social web on user assistance, and will also offer valuable insights and tips on collaborative authoring.
Read article by Anne on WritersUA.com entitled:
Putting the User in User Assistance.
UA Europe is an annual conference that focuses specifically on software user assistance and online Help. It provides a unique update on all the latest industry trends, technical developments, and best practice in software user assistance. You'll learn the critical factors that contribute to effective user assistance, which in turn results in more successful software. There are sessions on:
- Latest authoring tools and technologies
- New developments in XML and DITA
- User research and usability
- Case studies showcasing innovative user assistance strategies and techniques
- Content design and development
- Industry trends and predictions for the future
All conference sessions and workshops are presented in English.
Exhibitors include:
UA Europe 2010 takes place on:
16th - 17th September 2010 in Stockholm, Sweden.
If you'd like to be kept informed of news and announcements about UA Europe 2010, you can:
- receive announcements by email
or - follow the UA Europe Twitter account.
Successful UA Europe 2009 in Cardiff
Microsoft's Paul O'Rear Presented Details of "Help 3"
Microsoft Program Manager Paul O'Rear joined Joe Welinske at the podium to unveil the details of a potential successor to HTML Help 1.x, the new Microsoft Help engine known as Help 3. This was the first public presentation about Help 3 outside of the US, and represented a unique opportunity to gain a head start with this important new user assistance technology. For more information, see the session details.
Seventeen Different Countries Represented
We are delighted that delegates and speakers from a total of 17 different countries registered for the conference. Countries represented included Austria, Belgium, Czech Republic, Germany, Ireland, Russia, Sweden, South Africa, and Ukraine.
Exhibition of UA products and services
The conference featured an exhibition of leading UA products and services that were open throughout the event. For details of the companies that participated, see the UA Europe 2009 page.
Michael Hughes was featured speaker
Mike Hughes, one of the most knowledgeable and entertaining authorities on user assistance in the world today, joined the conference as a main speaker. Mike works for IBM Internet Security Systems in Atlanta, Georgia, in the USA. He has a PhD in Instructional Technology and a Masters in Technical and Professional Communication. Mike's views, regularly expressed in his personal blog and in his column User Assistance: Putting Help in Context for UXmatters, are widely respected within the user assistance community. He is currently First Vice President of the Society for Technical Communication (STC).
Hear Matthew Ellison speaking with Alistair Christie in an ITauthor podcast before the 2009 UA Europe Conference.
