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UA Europe Conference & Events
UA Europe Conference and Events

Conference and Events for
User Assistance

Conference and Events for
User Assistance

About UA Europe

UA Europe is a UK-based training and consulting company that specialises in the design and implementation of User Assistance for software applications.

We are involved in technical communication events across the world, speaking at major conferences such as MadWorld, and partnering with other organisations to put on a range of cutting-edge master classes and workshops.

If you'd like to be kept informed of news and announcements about future UA Europe events, you can:

MadWorld Dublin LogoUA Europe at MadWorld 2019 Dublin

Matthew Ellison presented two main conference sessions and an extended advanced workshop at MadWorld 2019 in Dublin. He is also participated as an expert in the closing panel session. Here are the details of his sessions:

Main conference presentations

Using Micro Content to Create An Effective Search Experience
In this presentation, Matthew Ellison explains in clear practical steps how to use micro content to create a better search experience for users. Learn how to promote key pieces of information in the search rankings so that common questions are answered quickly and easily.
Advanced Techniques for Great Landing Pages
Landing pages are an important navigation tool that help guide users towards the information they need within HTML5-based output. In this session, you'll learn a range of advanced techniques for enhancing your landing pages and making them work brilliantly on a range of devices. Matthew will cover Responsive Layout, Flexbox Layout, mouseover animations, menu proxies, and demonstrate how to use jQuery to pull in descriptions from other topics.

Advanced Workshop day

Advanced Customization of the Top Navigation Menus using CSS in MadCap Flare
The skin editors provided by Flare enable users to customize a range of visual aspects including colours, fonts, and icons. However, there are many useful and exciting effects that can be achieved by hand-coding the appropriate special styles into your topic stylesheet. This presentation shows you how to use Chrome Developer Tools to identify the required styles, as well as how to use some key CSS techniques to implement a range of special effects.
Expert Panel
This expert panel session is your chance to learn from five distinct experts in the technical communication and content strategy field. The select group of experts are ready to discuss a wide range of topics, such as industry insights, best practices in MadCap Flare, advanced CSS tips, and much more. Expect a lively discussion between experts while they address questions from the audience.

CSS Masterclass for Technical Communicators

Delegates at CSS Master Class in Copenhagen on 10-11 December, 2018UA Europe was proud collaborate with ClickStart and Lokomatik on an exciting two-day event for Technical Communicators in December 2018.

The Master Class was Presented by Matthew Ellison, Scott DeLoach, and Thomas Bro-Rasmussen.

Watch out for future presentations of this Master Class!

Details of the CSS Master Class

Annual UA Europe Conference

UA Europe was an annual conference for technical communicators that focused on software user assistance and online Help. It ran from 1997 to 2017.

The final UA Europe conference took place at the historic Crown Hotel in the delightful spa town of Harrogate, UK on 8th - 9th June, 2017.

The conference provided a unique update on latest industry trends, technical developments, and best practice in software user assistance.

Although the annual conference has ended, we are planning to run one-off UA Europe events in UK, Europe, and the rest of the world.

If you'd like to be kept informed of news and announcements about future UA Europe events, you can:

Photo of the conference venue, the Crown Hotel, in the centre of Harrogate

About the UA Europe Conference

The annual conference was for technical communicators, user assistance specialists, information architects, technical authors, software developers, documentation managers, and anyone else involved in the development of user assistance for software applications.

Each year it typically included sessions on:

  • Latest authoring tools and technologies for creating user assistance
  • Industry trends and predictions for the future
  • Content design, use of language, and effective writing techniques
  • New developments in XML and DITA
  • The design and creation of mobile user assistance
  • Current research on usability
  • Case studies showcasing innovative user assistance strategies and techniques
  • Developing user assistance in an Agile environment

Over the period from 2006 to 2017, delegates from the following 36 countries joined us at the UA Europe Conference:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Netherlands
  • Norway
  • Philippines
  • Poland
  • Romania
  • Russia
  • Serbia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States

Comments from UA Europe delegates:

"This conference makes me feel part of a wider, supportive community — and that is very worthwhile."

"Always so many great takeaways and thought-provoking topics"

"Lots of 'Aha' moments, useful and fun talks. It was awesome!"

"Absolutely thrilled that I came! Thank you!"

"Rating the overall conference experience as only 5 [out of 5] is not enough and doesn't do justice..."

"Nice variation of topics; there was something for every taste."

"Excellent organization: we got all the information we needed and not more, all the talks started punctually…"

"Sorry to be so boring with all my 5 out of 5 ratings, but it was great!"

"Very well facilitated. I love the fact that everything was run on schedule! It's so rare."

For more information, please contact us by email or call us on +44 (0)7828 093 664

UA Europe, 20 Cupernham Lane, Romsey, SO51 7JH
© Copyright 2018 Matthew Ellison Consulting