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UA Europe Conference
UA Europe Annual Conference 8-9 June 2017, Harrogate, UK

Gold Sponsor:

MadCap Software logo

Silver Sponsors:

3di logo Fluid Topics logo

The Conference for
Software User Assistance

The Conference for Software User Assistance Professionals

Conference partners:

WritersUA logo logo

UA Europe 2017 Conference Agenda

Wednesday 7th June (Eve of Conference)

12.00 - 14.00 Workshops and Conference check-in
14.00 - 17.00 Optional In-depth Workshops
(additional fee applies)
  MadCap Flare: Taking control of your HTML5 output with styles, skins, and master pages
(Matthew Ellison and Scott DeLoach)
DITA Skills Update
(Dr Tony Self)
17.30 - 20.00 Conference check-in
18.00 - 19.00 Social activity at and around the Crown Hotel, Harrogate.
Come along, meet other delegates, and have fun!
20.00 - 20.40 Lightning Talks:
A series of five minute presentations by conference delegates
20.45 - 21.30 Informal social gathering in the bar of the
Crown Hotel

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Thursday 8th June

08.00 - 08.45 Conference check-in
09.00 - 09.15 Welcome to the Conference
(Matthew Ellison, UA Europe)
09.15 - 10.15 Every Page is Page One
(Mark Baker, Analecta)
10.15 - 10.45 Refreshments break
10.45 - 11.40 Practical Information Architecture: Building Templates For Better Content
(Kelly O'Brien, Kayako)
An Alien’s Guide to Authoring DITA Documents
(Dr Tony Self, HyperWrite)
11.45 - 12.25 Knowledge Feed: Make your Online Help More Like Facebook
(Pawel Kowaluk, 3di)
Focussing on the Customer Experience in an Agile Environment
(Diane Skinner, Click Travel)
12.30 - 13.30 Lunch for all conference delegates
13.30 - 14.10 Best-in-class Embedded UA
(Scott DeLoach, ClickStart)
Workshop Part 1: Managing Projects, Teams, and Your Career
(Leah Guren, Cow TC)
14.15 - 14.55 Teaching by Example: Worked Examples in the Documentation of Complex Systems (Caroline Loveridge, Thermo Fisher Scientific) Workshop Part 2: Managing Projects, Teams, and Your Career
(Leah Guren, Cow TC)
14.55 - 15.15 Refreshments break
15.15 - 15.55 Lean Writing: Use Lean principles to get ahead as a technical communicator
(Mattias Sander)
Zurb Foundation and Other Responsive CSS Frameworks
(Matthew Ellison, UA Europe)

Vendor Presentations and Social Events

16.05 - 16.35 From static books to dynamic semantic publishing
(Bruno Fraissinede, Fluid Topics)
Accessing Content Wherever You Go – From Knowledge Base to Mobile App
(Joe Girling, Congility)
16.40 - 17.10 Introducing MadCap Central for Cloud-based Content Management
(Mike Hamilton, MadCap Software)
Adobe for Technical Communication: The (new) standard
(Willam van Weelden, Adobe)
19.30 - 20.30

Reception with complimentary drinks
(open to all conference delegates)

20.30 - 21.30 Entertainment (sponsored by 3di)

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Friday 9th June

09.00 - 09.50 Software support and Artificial Intelligence
(Kristof Van Tomme, Pronovix)
Are We Barking Up the Wrong Tree?
(Thomas Bro-Rasmussen, Lokomatik)
10.00 - 10.45 Observations on Help
(Matthew Ellison, UA Europe)
API Documentation: the undiscovered country
(Ellis Pratt, Cherryleaf)
10.45 - 11.15 Refreshments break
11.15 - 12.00 Structured Writing for Content Quality
(Mark Baker, Analecta)
AsciiDoc to Responsive Webhelp: Agile documentation for small teams
(Helena Pichler, Nominet)
12.00 - 13.15 Lunch for all Conference delegates
Exhibition Time
13.15 - 13.55 Moving Task Topics to the 21st Century
(Leah Guren, Cow TC)
Best Practices for Responsive Content
(Scott DeLoach, ClickStart)
14.05 - 14.50 Taxonomy for Tech Comms: tips and tech to improve user search experience
(Joe Pairman, Mekon)
Lessons for Tech Writing from Working at a Startup
(Beth Aitman, Improbable)
14.50 - 15.20 Refreshments break
15.20 - 15.30 Conference Round-up
15.30 - 16.15 Trad Music and Open Source: More Similar Than Different
(Dr Tony Self, HyperWrite)
16.15 Conference close